City Council Briefing: 911 Call Center Operations

Dallas Police Interim Chief David Pughes and William Finch, Chief Information Officer for the City of Dallas, gave the Dallas city council an overview of the 911 Call Center Operations today in a city council briefing.

The briefing addressed hiring/staffing in the call center, technical issues with the system, and the measures the department has taken to improve the call center. Below is a copy of the information that was discussed during today’s council briefing.