Lower Priority Calls – Amend Officer Response Protocols

In order to mitigate the risks of exposure to the COVID-19 virus for both first responders and the public, the Dallas Police Department will be expanding the usage of its alternate reporting methods. The following measures will be taken in an effort to minimize officers’ contact with the public during the non-emergency and property-related offense calls listed below. This procedure change does not include crimes against persons such as: robberies, assaults, aggravated assaults, sexual assaults, accidents, and other high-priority calls. Police will continue to physically respond to these types of calls. In addition, nothing outlined in this bulletin prevents any officer from physically responding to a call should the officer deem it necessary. 

Effective March 19, 2020, the Dallas Police Department will not physically respond to locations for the reports listed below. Instead, citizens will be asked to utilize the Dallas Online Reporting System (DORS) by visiting dallaspolice.net and clicking on the “File a Police Report Online” tab.    

  • Burglary of a Coin Operated Machine
  • Burglary of a Motor Vehicle
  • Criminal Mischief
  • Debit/Credit Card Abuse
  • Graffiti
  • Harassing Phone Calls
  • Lost Property
  • Reckless Damage
  • Theft/Shoplift/Identity Theft/Property Theft (Auto Accessories)/ Theft of Service

These reports will have a follow-up investigation conducted in the same manner as a report taken by a police officer at the scene would.  If a caller does not have access to a computer or other device that can access the Online Reporting System, 911 will arrange for a call back from our Expediter Unit and the report will be taken over the phone.

The Dallas Police Department will continue to visit other options for police service as we progress through these challenging times. Thank you all for your cooperation and for helping us keep the City of Dallas safe.