The Dallas Police Department has learned that an internal memorandum was forwarded to staff members at the 911 Call Center regarding KPMG’s recommendations to divert certain Priority 4 calls to the Dallas Online Reporting System (DORS) or an Expediter. Although conversations have been held on this topic, the memorandum was sent prematurely. The department is still in the evaluation phase on this item and will have further dialogue on recommendations and next steps. Therefore, the actions set out in the memorandum have been rescinded at this time.
Jan 2 2021