The Dallas Police Department’s 911 Center is working to improve the services delivered to our citizens. As we are working through the improvement strategies, we are in need of the public’s assistance when calling 911. Should you receive the automated voice message indicating all operators are busy, stay on the line and don’t hang up. Hanging up only places you to the back of the line when calling back.
Though it is our goal to answer every call within the national standard of 10 seconds or less, hanging up and calling back generates additional workloads which take our 911 Call Takers out of service to answer incoming 911 calls while they are calling back the abandoned calls. Remember, if you call 911, don’t hang up, the next available operator will answer the line.